Things To Remember When Calling 911
WHEN TO CALL 9-1-1
9-1-1 is for police, fire, or medical emergencies when immediate action is required:
someone’s health, safety or property is in jeopardy or a crime is in progress.
Examples of EMERGENCIES
- Robbery in Progress
- Fire
- Injury Vehicle Accident
Examples of NON-EMERGENCIES
- Stolen Bicycle
- Vehicle Break-In
- Noise Complaint
If you need police assistance that is not of an emergency nature (for example, your situation is a valid police matter but does not require immediate attention), please use your local 10-digit non-emergency numbers.
Lewis County's Non-Emergency Number: 360-740-1105
Tips for calling 911
- Provide your address fully and clearly to include your unit or apartment number. You should know what city you are in, cross streets and any other information that will help emergency personnel find you.
- Listen carefully, speak clearly and try to remain calm.
- Stay on the line and follow instructions. The 9-1-1 call taker will stay on the line with you to make sure your call is answered by the agency you need. DON'T hang up until the call taker says it's okay to.
Please understand that while call takers are asking you questions, they are relaying vital information to fellow dispatchers and emergency responders.
Tips for making your non-emergency call
- Avoid peak times – the busiest time for non-emergency calls is during the 9-5pm time frame
- If possible, try calling in the early morning or evening to make your report as it tends to be less busy during those times
- Be ready with all relevant information when you call about your situation such as your exact address, driver’s licence number or vehicle licence plate number
- Have a pen and paper ready when you call
If you are unsure if your situation is an emergency, dial 9-1-1. Emergency call takers will help determine if immediate action is required or if you should hang-up and dial the non-emergency line.
If you need to report an emergency, call 911 immediately