Avoiding the 9-1-1 hang-up/open line/Accidental call
Each month, over 1200 Wireless 9-1-1 calls for service are received by Lewis County Communications. Cell phones have proven to be invaluable tools for help in an emergency. Quick access to 9-1-1 services is a common reason people choose to purchase wireless phones.
Wireless phones can easily dial 9-1-1 without the phone owner being aware that a 9-1-1 call has been made. It is estimated that accidental dialing causes over 20% of the wireless 9-1-1 calls in Lewis County. Accidental 9-1-1 calls can occur when a phone is placed in a pocket or purse, and gets bumped. Phones with no wireless service can still dial 9-1-1, and 9-1-1 calls from children playing with discarded wireless phones as a toy are not uncommon.
Lewis County Communications is asking for help in reducing accidental 9-1-1 calls from wireless phones. Wireless phone users can help by following the 3 easy steps outlined below:
- Lock your keypad
- Turn off the 9-1-1 auto dial feature (not all wireless phones have this feature)
- Do not program 9-1-1 into speed dial (Wireless phone users are encouraged to consult the product owner's manual or contact the carrier for assistance in performing these steps on their phone.)